top of page

RETURN AND REFUND POLICY

Thank you for your purchase at Coo-ee Art Pty/Ltd Trading as Cooee Art Leven. We want to make sure you have a rewarding experience while you explore, evaluate, and purchase our products. As with any shopping experience, there are terms and conditions that apply to transactions. If you are not entirely satisfied with your purchase, we're here to help.

Return

If you purchase an artwork without seeing it in person, you have one week to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it. You must contact the gallery within 48 hours of receiving the artwork to inform the gallery manager of your decision to return the work.

The buyer agrees to return the artwork within two weeks of its arrival at their home or business address. Please note, any additional costs associated with the return such as framing, freight, or delivery are the responsibility of the buyer.

Refund

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund via EFT. The refund is for the cost of the artwork itself and not for the extra freight and packaging costs associated with the sale.

Please note, artwork purchased on a Lay-by agreement or through Art Money is not eligible for a refund.

Timeframe

You can expect to receive your refund within 30 days from the date we receive your returned item. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us

If you have any questions on how to return your item to us, please contact us at info@artleven.com
or call us at +61 (02) 9300 9233.

bottom of page